Support Features/Benefits:

• New full system purchases include 1 or 2 hours of free Support Services.
• Support time charged is actual time used.
• All upgrades are available at no additional charge to customers on a current support plan. (Upgrades can be downloaded from the Customer Center.)
• The Graveco Technical Support Call Center has live technicians ready to take your call. (7am to 4pm Pacific Time: Monday to Friday)
• Service plans include a "roll-over" minutes option. If additional support time is purchased before the annual support expiration date, all unused minutes will roll-over into the new support plan.
• You will be notified via email and/or US Mail, within 45 days of your annual support expiration date or when your support time is about to expire.
• You can monitor your support time remaining from the Customer Center of our website.
• FREE support is available through the Customer Center self serve on-line technical support database for customers currently on an active support plan.
• Additional Support Service Contracts are available for the cost indicated below.

Support Services cover all types of assistance necessary to utilize basic functions as well as advanced functionality of the software. See Support Services Policy document for additional information.